Enter Case ID
Enter the 6-character Case ID provided by our support team to verify your identity.
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Login Attempt
We detected unusual activity on your account. Please review each action to secure your account.
A suspicious login attempt from Bodrum, Turkey using Sebastian's iPhone.
A request to change the email on file to example@example.com.
A request to change the password on file.
Security Questions
We detected unusual activity on your account. Please review each action to secure your account.
Are you aware of anyone gaining unauthorized access to your identity within the past 3 months?
Have you accessed your Crypto.com account on a public Wi-Fi network such as an airport or coffee shop?
Have you shared any personal information or identity documents over the internet within the past 12 months?
Review: 2FA Reset
A request to reset your two-factor authentication has been submitted.
Passcode Verification
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Verify Your Email
Enter the email address linked to your account. We will send a 6-digit verification code to it.
Verify Email Address
Enter the 6-digit code sent to the email address associated with your account. The code is valid for 10 minutes.
Verify Your Phone Number
Enter the mobile number linked to your account. We will send a 6-digit verification code to it.
Verify Phone Number
Enter the 6-digit code sent to the phone number associated with your account. The code is valid for 10 minutes.
Verify Authenticator Code
Enter the 6-digit code generated by your authenticator app. The code refreshes every 30 seconds.
Verify Phone Number Again
Enter the new 6-digit code sent to the phone number associated with your account.
All active sessions terminated
All active sessions within this account have been terminated. To regain access, please log in and verify yourself.
Verifying Your Identity
Verifying your information, please do not navigate away from this page.
Confirmed
Your identity has been verified. A support agent will connect with you shortly.
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Request Declined
Your request has been declined by the support team. If you believe this is an error, please contact support directly.